itunes: Purchase Questions FAQ

If this information does not answer your question, please email us by clicking on the Email Us button at the bottom of page.

What did I buy using the iTunes Store?

You can view your complete purchase history in iTunes Purchase History window. We'll launch iTunes for you and take you to the correct screen.

• Open iTunes Purchase History

Where can I find more information about upgrading my iPod touch software?

Read this article for more information about installing and troubleshooting the iPhone 2.0 Software for iPod touch.

What is iTunes Plus?

iTunes Plus refers to songs and music videos available in our highest-quality 256 kbps AAC encoding (twice the current bit rate of 128 kbps), and without digital rights management (DRM). There are no burn limits and iTunes Plus music will play on all iPods, Mac or Windows computers, Apple TVs, and many other digital music players.

iTunes DRM-protected music includes audio with a bit rate of 128 kbps and allows users to transfer songs and videos to up to five computers, burn seven copies of the same playlist to CD, and sync to an unlimited number of iPods.

For more information about iTunes Plus, read the iTunes Plus FAQ.

If you have a question about your iTunes Plus purchase, please email us using the form below.

Can I upgrade previously purchased music to iTunes Plus?

Yes. Any available upgrades will be shown on the Upgrade My Library page (Music received for free is not eligible for upgrade.) You can upgrade all music at once by using the Upgrade button. This replaces all music you've bought previously on iTunes with available iTunes Plus versions of the same music.

If you have a question about your Upgrade My Library (iTunes Plus upgrade), please email us using the form below.

Where can I get more information about Complete My Album?

1. Please read our Complete My Album FAQ.
2. If you have a question about your Complete My Album purchase, first read the tips to the questions below, particularly about accidental purchases and download issues.
3. If you still have an issue, please email us using the form below.

How can I prevent accidental purchases?

Use the Shopping Cart to review your purchases before you buy. The items in your cart are not downloaded or charged to your credit card until you click the Buy Now button. Read this article to learn how to turn on the Shopping Cart in iTunes.

If you accidentally purchased a song or video that you meant only to preview, please follow the steps below to report the problem directly through your Purchase History.

To report an accidental purchase:

1. Locate the item in your Purchase History
2. Click the "Report a Problem" link
3. Select "I inadvertently purchased this item" from the drop down menu
4. Enter notes explaining the situation in the Comments section

Our support agents will review your request and get back to you as quickly as possible.

I paid for music that didn't download completely.

Most times, your download will restart the next time you open iTunes, even after a power outage. To see if you have any pending downloads, select “Check for Available Downloads” under the Store menu in iTunes 8 (or “Check for Purchases” under the Store menu in iTunes 7). If your download doesn't resume, please report the problem through your Purchase History.

To report a problem with your download:

1. Locate the item in your Purchase History
2. Click the "Report a Problem" link
3. Select "I didn't receive this item"
4. Enter a description of the issue that you're experiencing in the comments field and hit Submit

Our support agents will review your request and get back to you as quickly as possible.

I bought the wrong version of a song.

Be sure to listen to the song preview before you buy a song. Double-click the song's title to listen to its free preview. Make sure your speakers or headphones are set to a comfortable level.

If you have already purchased the incorrect version of the song or video:

1. Locate the item in your Purchase History
2. Click the "Report a Problem" link
3. Select "I purchased the wrong version of this item (Clean vs Explicit)"
4. Enter a description of the issue that you're experiencing in the comments field and hit Submit

Our support agents will review your request and get back to you as quickly as possible.